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Old 28-01-2002, 12:03 AM   #1
Hokieman
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Red face Should I do a chargeback against Casino Online?

Well, I had a pending withdraw when the Casino Online when out of business. I've been wondering whether I should dispute my original deposit to cut my losses since I'm pretty sure I'm not going to get reimbursed any time soon. But I don't want to risk getting on some blacklist among RTG casinos. Any advice on this? What are other folks in similar situations doing?
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Old 28-01-2002, 09:29 AM   #2
FairBet
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Default Should I do a chargeback against Casino Online?

Have you tried to use the complaint form put in place by RTG?
http://players.realtimegaming.com

I would give this a try first.

(Be sure to check how long you have to dispute charges on your card. That way, if the form above does not work, you can still go the other route.)

------------------
Joe Plummer www.fairbet.org

[This message has been edited by FairBet (edited 01-28-2002).]
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Old 28-01-2002, 12:49 PM   #3
CasinoNow
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Default Should I do a chargeback against Casino Online?

Agreed. A charge back should always be the last alternative, when you have nothing left to try. Most people think of it as something that just hurts the individual casino, which it does - initially, but it will also go farther than that.

If you habitually charge back, you will find your cards blocked by the processing companies, and therefore, at every casino who uses them. This personal penalty isn't so much of a concern any longer, since there are alternative such as paypal to get around it.

However, by charging back you also hurt the business in general, which will trickle down to the player level. Internet Casinos already have to pay higher processing fees simply because it is a "person not present" transaction, and again higher fees on top of that because it is a gambling transaction, and again higher fees on top of that because of the volume of charge backs in the business (assuming they get to the point of being rampant).

When the casino ends up paying higher operating costs (via processing fees) because of CB's, it cuts into their bottom line, which in turn means they will have to offer lower payouts (or higher fees for payments) just to maintain their current position. So, it's sort of a trade off. You will get the immediate satisfaction of collecting, but you will pay much more for it in the long run.

It is also good to see that RTG is being open in reference to trying to repair the situation their licensees have put them in. I would suggest first taking the issue up with them directly, and failing any resolution there, take it to traditional places like Gambling Grumbles or the IGC. Keep records of it all, and if all of that fails, you will at least know you took every possible step and were left with no option to to reverse the charge.

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Old 28-01-2002, 03:13 PM   #4
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Exclamation Should I do a chargeback against Casino Online?

You should charge back but wait till the last moment. You may have up 60 days but you better check that out. Charge back may be your only alternative to get justice. Don't be afraid, it is your dough they are stealing. If my dispute is not handled, RTG can expect the same from me. Do it! I think we should all start a massive charge back campaign against RTG casinos. They have earned it.
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Old 28-01-2002, 04:57 PM   #5
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Default Should I do a chargeback against Casino Online?

That is a valid point, New Yorker. Each issuing bank will have their own time table for when a charge back must be initiated. I have seen deadlines with 60 days, 90 days, and even 6 months. Check with the credit card issuer, explaining that you are trying to get the situation resolved, but want to know what the cut off date is in case the merchant does not get it taken care of by then. I have occassionally wondered how many operators intentionally draw out mediations hoping the player will pass this cut off date.

I do not agree, however, that RTG has earned a massive charge back against all casinos. That is not only wrong, but illegal, and you could find yourself under the microscope of a credit card fraud investigation for something like that. If a casino owes you money and is not paying, that is one thing, but you can not charge back simply because a site uses the same software as a different business that owes you. And, if anything, I think RTG has earned an opportunity to get this straightened out before such serious and drastic actions are taken.

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Old 29-01-2002, 06:46 AM   #6
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Wink Should I do a chargeback against Casino Online?

Okay Jerry, you are correct.
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Old 29-01-2002, 12:08 PM   #7
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Default Should I do a chargeback against Casino Online?

Well, I think I am anyway. But, that doesn't mean I am. haha.

Actually, I really just wanted to make the point that a charge back should not be taken lightly at all, and can, in fact, lead to a criminal investigation if it is not done responsibly. I would hate to see someone go from losing a little money at a closed casino to spending a fortune on legal defense, just because they weren't properly informed. At least this way I can say that I provided additional information to help them make the decision that is best for them.

Personally, I have never charged back, well, not for any online purchase anyway. I have had a couple of compromised cards in my time and didn't want to buy some thief a cd player for his car, but that has nothing to do with this. It's just something I feel should only be done if there are no other options, and even then it should be done only after a lot of serious thought has been put into it.

Jerry Garner
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Quote:
Originally posted by New Yorker:
Okay Jerry, you are correct.

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Old 02-05-2002, 02:15 PM   #8
tedm
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Default Should I do a chargeback against Casino Online?

IF you WERE going to charge-back a TCO (old example) for fraudulent activity then you would have to admit to the credit card company that you authorized the original deposit. Right? So where do you go from there.

For example, let's say Sci-Fi owed me deposit AND winnings. How would a charge back be successful?
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Old 02-05-2002, 03:44 PM   #9
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Smile Should I do a chargeback against Casino Online?

Theres nothin like a 'chargeback' thread to have the reply posts machine gunning out of the electronic ether on this site.
Put simply, if you chargeback you will be banned from those casinos. Your choice.
Have a reasonable valid reason for your chargeback, you will get your money back, and fast, and you will go on a 'casino database' of people they exclude.
Threats of legal action are a complete and utter joke in this unregulated internet market. Ignore them.
Try the OPA to sort out your problem first particularly if you want to continue gaming at other sites run by the software provider.
There are a lot of decent sites amongst the sh*te that you can play at and a $100 chargeback may not be worth it if you are a regular punter.(you never said how much it was)

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Old 02-05-2002, 04:05 PM   #10
The Original Mary
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Default Should I do a chargeback against Casino Online?

It's an interesting question. I think chargebacks are justified in this case. Why?

Michael Staw of RTG himself has informed players that the owner of The Casino Online was using money from deposits to fund the development of another casino. This is clearly accepting credit card funds under fraudulent pretenses on the part of the casino.

Players should not be blacklisted by RTG casinos if they charge back to a casino that RTG itself admits committed fraud.
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