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Old 14-03-2007, 02:53 PM   #1
caruso
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Default Fortune Lounge sailing off into the sunset
This was originally brought up on the 2+2 forums.

Fortune Lounge are now confiscating winnings based on "bonus abuse":

Quote:
Due to a recent account audit, our Player Security found your game play to be promotion abusive. This was due to a breach in the Casino terms and conditions. Due to this breach in the Casino terms and conditions, your account will remain locked and your withdrawals will not be processed to you

We have reviewed your Fortune Lounge Accounts and see that you have made the minimum purchase to receive the maximum sign up bonus. We also see that you only made use of French Roulette and Baccarat to meet the wagering requirements for the bonus.

Your play on French Roulette was based on wagering on Black or Red.

Wagering on Black or Red will result in no loss or win for either the Player or the Casino.

The main outcome is the increased wagering, meeting the wagering required on the bonus money with no change to the balance, (unless a Zero is landed).

Therefore there is no fair chance for the casino to win back the allocated bonus from the player.

There was no intention to play at the Casino, and only to cashin the bonus money.

The manner in which you have wagered and met your play through is considered as Promotional misuse.

In other words: you broke no rules, but we don't like the way you played so we're confiscating your winnings.

After the matter was brought up at Casinomeister, Fortune Lounge subsequently had this to say:

Quote:
Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.

After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.

In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.

The industry has always been plagued by bonus abuse (and a lot of it was our own doing) but this situation cannot continue while operators are trying to survive in a new world and you can expect to see more operators clamping down on bonus abuse in future.

More of the same. Fortune Lounge have lost money to bonus play, in which the players broke no rules. Fortune Lounge's solution is to confiscate the winnings.

This is rogue casino behaviour. Avoid rogue casinos.

The Fortune Lounge stable is comprised of the following casinos:

7Sultans
Desert Dollar
Platinum Play
Royal Vegas
Fortune Room
Vegas Palms
Vegas Towers
Vegas Villa
PokerTime
Royal Vegas Poker
7Sultans Poker
Thunderluck

These casinos will take your money if you lose, and not pay you if they don't like the way you play if you win.

There are enough casinos around that do not do this for there to be any need to patronise Fortune Lounge casinos. I would think very carefully before you do so.
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Old 14-03-2007, 04:23 PM   #2
GrandMaster
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Default Re: Fortune Lounge sailing off into the sunset
Quote:

Your play on French Roulette was based on wagering on Black or Red.

Wagering on Black or Red will result in no loss or win for either the Player or the Casino.

The main outcome is the increased wagering, meeting the wagering required on the bonus money with no change to the balance, (unless a Zero is landed).

Therefore there is no fair chance for the casino to win back the allocated bonus from the player.

This displays a basic lack of understanding of roulette, even if we assume that the author meant "black and red" instead of "black or red".
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Old 14-03-2007, 07:39 PM   #3
joeyl
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Default Re: Fortune Lounge sailing off into the sunset
Wim Ops always struck me as a sensible guy. He mentioned a player scammed the casino via a loophole.

One would hope the loophole is not wagering with a bonus across the casino group with a view to maximising profit.

From the information in the public domain, that seems to be the case.

We shall see soon enough.
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Old 14-03-2007, 08:41 PM   #4
The_CPA
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Default Re: Fortune Lounge sailing off into the sunset
Based on the comments that followed, he obviously meant BLACK and RED, not BLACK or RED. Simple typo.
That's bonus abuse, and has been ever since I can remember.

Where's the problem here?
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Old 14-03-2007, 09:03 PM   #5
Bethug
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Default Re: Fortune Lounge sailing off into the sunset
If he didnt break no rules, he should be paid then kick out. If they dont like his style of play. I would never depoist money in FL. Many other micro back casino that on the up and up.
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Old 14-03-2007, 09:21 PM   #6
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Default Re: Fortune Lounge sailing off into the sunset
Quote:
We also see that you only made use of French Roulette and Baccarat to meet the wagering requirements for the bonus.

The Terms:
Quote:
Play-through placed on the following games will not be deemed as fulfilling a promotion's minimum play-through requirement: All forms of Blackjack, Craps, Sic Bo, Red Dog, all forms of Baccarat, all forms of Roulette and Progressive Roulette tables, all forms of Power Poker and Video Poker except 1 Play and 4 Play Deuces Wild.
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Old 14-03-2007, 09:48 PM   #7
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Default Re: Fortune Lounge sailing off into the sunset
The players never wagered red & black at the same time according to the posts.

Were those the terms in place at the time of the players taking the bonus CPA?
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Old 15-03-2007, 12:56 AM   #8
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Default Re: Fortune Lounge sailing off into the sunset
Another guy has been told that betting $1 on red 11609 times was unnatural and improbable for a true gambler. Compared to KasinoKing, that guy is a whale.
Last edited by GrandMaster : 15-03-2007 at 01:48 AM.
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Old 15-03-2007, 01:44 AM   #9
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Default Re: Fortune Lounge sailing off into the sunset
Quote:
Originally Posted by The_CPA
Based on the comments that followed, he obviously meant BLACK and RED, not BLACK or RED. Simple typo.
That's bonus abuse, and has been ever since I can remember.

Where's the problem here?
Not so long ago I would have agreed with your statement.
But not any more.
The onus is on the casino to spell out exactly what play is or is not allowed. I have seen many casinos T&C's where they say Roulette is allowed, but add that 'low risk wagers will not be counted towards WR'
That is clear & fair.

The FL casinos actions are totally unacceptable whether it is a syndicate of players or not. If no T&C's have been broken - pay the players (deposits AND winnings) & THEN close their account.

I currently promote the FL group - but if they don't do the right thing here they will be heading for the exit.
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Old 15-03-2007, 06:56 AM   #10
caruso
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Default Re: Fortune Lounge sailing off into the sunset
Quote:
Play-through placed on the following games will not be deemed as fulfilling a promotion's minimum play-through requirement: All forms of Blackjack, Craps, Sic Bo, Red Dog, all forms of Baccarat, all forms of Roulette and Progressive Roulette tables, all forms of Power Poker and Video Poker except 1 Play and 4 Play Deuces Wild.

Nick, the bit you quoted is nowhere to be seen on the Royal Vegas terms, either general or specific. Where are you seeing that?

I've attached a relevant screenshot - roulette is actually included in an example.

Anyway, if this were the case, the casino would have simply said "you played roulette" and we would all have agreed, at least to the extent that the wagering requirements had not been fulfilled, not that the winnings were void. Clearly, baccarat / roulette is OK to play, as the casino went through the whole "bonus abuse" nonsense above. So evidently, there is no contravention of terms.

Also, your point about red-black / player-banker being "bonus abuse" is only relevant insofar as the casino rules state this. If they don't - and there is nothing in the RV terms to this effect - then there is no problem.
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