rudy2005

I was sent an email from Vegas Frontier with a bonus coupon which I used. I had an incredibly lucky session. I verified with them that I had fulfilled the wage requirement, etc and cashed out with $5000. My withdrawal was later declined. I filed with Montana and just received word that the casino had the right to decline payment. The reason I was given was that I had been banned at one of their sister casinos.

I am a relatively new player. I had played 3 of their sister casinos on the sign up bonus in addition to Vegas Frontier. I had busted at 3 including Vegas and won $395 at American Grand. That was my only play at any of them until the day I played and won the 5k.

Given the modest win at American Grand it never crossed my mind that I would be banned. I had never logged in there again after my first play so I had no knowledge of being banned anywhere. Apparently they are saying I was banned at AG 3 weeks after my play there, which was 2 weeks before my win at Vegas.

I do not even know for sure they did not ban me retroactively to avoid paying this win. In any case this seems to be a big scam. Either they ban someone at one casino without telling them so they can avoid paying at another in case of a win, or they lie about banning you for the same reason. Playing once and winning $395 hardly seems to merit being banned.

What I want to know is: if I add to my Montana appeal now will they even look at it once they have made their decision? The only new thing I can think to say is to ask them to check the log ins at American Grand to verify that I never logged in again there so I would have no way of knowing of this banning.

And is there any one else I can appeal this to? I have just lost $5000 and am very upset. Any help would be appreciated.

Judy