Dave R

Mysterious Disappearance by Rated Player Casino

Warren has vanished!
George has vanished!
The casino website has vanished!
The players' cash has vanished!
Phone lines are down!
Fax lines are down!
Casino support has vanished!
EMAILS REMAIN UNANSWERED!

Gambling Grumbles (www.gamblingcommunity.com) reports that they have received an unprecedented number of complaints against Rated Player (Nov/Dec 2000) for REFUSING TO PAY ITS PLAYERS. Any attempts to contact Rated Player by Gambling Grumbles HAVE FAILED. Cashout attempts by numerous players have failed. And the turnkey software provider (www.innoco.com) remains UNCONCERNED about numerous customer complaints.

It was only a few months (weeks?) back that Hitmob interviewed Warren from Rated Player for his radio program. I was extremely impressed (to say the least) by Warren's commitment to the customer, and to many future improvements to his casino. I would have been willing to bet the farm that this was no fly-by-night operation, but a company with a very solid financial backing, and one which could be trusted. I WAS WRONG!

Did Rated Player go bankrupt? Or did they just decide to close up shop and take thier customers money? Was Rated Player licensed by a soviergn government?

Dave R

Also, don't forget, a player accused Rated Player of cheating her husband out of a $5000 jackpot back in July: (www.gamblingcommunity.com)

Playing And Paying By The Rules Posted Jul-30-2000
"I am so upset that I don't know where to start!" wrote Angie
"while playing his $20 welcome bonus at Rated Player, my
husband hit a $5000 jackpot on the slots, and now they are
refusing to pay, claiming multiple accounts."

Angie does not deny the fact that she and her husband each
had separate accounts at the casino, and they had in fact
each received the new player bonus.

She adds, "They knew we had two accounts, as we had
discussed it with them, and we knew one of them would have
to be closed, despite that, we were assured this win would
be paid by company management."

True on all accounts says Warren, spokesman for Rated
Player.

But this is where the agreement stops and the grievance
begins.

Angie maintains that although the site does now stipulate one
account per household, it did not at that time.

And Warren states adamantly that it has been on the site
since inception, and provided some evidence to support his
statement.

Due to the tremendous volume of players who participated in
this offer, a thorough investigation took place internally at
Rated Player and ultimately every account holder that had
multiple accounts was sent a notice that their account was
considered null and void, and therefore all cash-in's were null
and void.

"At the time I stated this transaction was being processed
and ready to mail, this was a true statement. There is simply
no way I could know that there would be the need for an
across the board freeze by the Director of Internal Fraud
Investigations that very day, much less that this account
would end up being classified as fraudulent."

"While we make every effort to be fair, fun, and hospitable
for our players, it should be made clear that Rated Player will
not knowingly become a victim of anyone choosing not to
play by the stated rules, which are already some of the more
liberal within the industry."
-EOM

Back in July, the player went to the FREE-CASINOS message boards, and accused Warren of being a liar -- STATING THAT NO SUCH RULES HAD EVER BEEN ON THE RATED PLAYER WEBSITE. Other players backed her up. She accused Warren of updating the Website with NEW RULES after the $5000 jackpot payment was denied. In other words, Rate Player changed the rules AFTER THE GAME had been completed.

Jetset

Sounds like Innoco are taking their lead from some of the other better established but equally uncaring software providers we've heard about.

It's difficult to believe that Rated Player, which received such an enthusiastic welcome here and elsewhere and seemed to be a quality operation can simply vanish, presumably leaving unpaid players in its wake.

AmateurSleuth

Their domain is hosted by IAfrica.com.

George is listed as admin, tech, and billing contact.

Innoco is in South Korea, with marketing our of San Jose, CA.

Quote from Innoco site: "Every customer will have a long-term partnership commitment with INNOCO. We think customers' success turns into our success, so we must listen what customers want and always back up our solution with service and support.

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Apparently, George did not live up to his end of the bargain, and was "ripped" from the 'net, and his whole operation terminated.

brian

Uh oh..this is not good news as these guys have been "trying" to wire $1700 to me for over a month.

The strange part is they sent me an email over the weekend asking if the transfer had arrived yet. Seems odd for someone who was about to split with my money.

[This message has been edited by brian (edited 12-19-2000).]

Dave R

Well perhaps they are having some very serious financial difficulties, and will eventually payout. Only time will tell. But when Gambling Grumbles can't resolve the issue, you know there's not much hope.

But its possible INNOCO will come through despite its lack of action.

babe

After reading the grumblers last week about them not responding, I emailed both Warren and George. (They owe me a considerable amount of money.) I did get a response from both of them assuring me that they are there and I will get paid. In the past, they have be a little slow in paying. I emailed Warren over 12 hours ago and have recieved no response. I will post any infomation I get.

Jetset

I'd like to get this straight - the site has gone but they are still answering emails? I'm in the same city and would like to get their side of the story here for editorial reasons - can you give me the email address on which they responded please Babe?

Dave R

Babe, up until now I thought they had vanished completely. It is truly good news to hear that both of them have responded to your emails.

Perhaps thier software provider terminated its relationship with them, and that's why everything vanished all of a sudden. As with any turnkey setup it probably included thier phone (possibly fax), support center, site hosting, etc. This is the most reasonable explanation.

But the big question is WILL PLAYERS GET PAID?