Has anybody had their accounts locked due to winning too much on slots at an online casino? This recently happened to me at a newer RTG casino. I made three separate deposits with them all in excess of $400. I didn't take any bonuses and played their Real series slots. Avg bet size was $4-5 per spin.

Over multiple sessions I won including a random jackpot hit. This casino did pay winnings weekly, but recently i received information from them that they disabled account because "I was too good for them". I don't know how anybody can be too good in slots, just lucky. They even said the software confirmed that i was just lucky.

I think this casino has cashflow problems and that's why they did this. what constitutes "winning too much" because i know they would never lock me out for losing too much.

Just wanted some opinions of this.

Could you please let us know which casino you are talking about?

___________

Pay-fair.com Casino Guide (http://www.pay-fair.com)

After you tell us what casino this is I would like to see a Rep from that casino come here and tell us more.
I will be happy to send them a note about this thread here.
Thanks
B-T
______________
PartyT's Watchdog ( http://www.casinowatchdogs.com/Casino-Forum/)

casino33.com

casino33.com
Thank You I will drop a dime for you.
B-T
I have never had any players problems from them.

I sent it to this and the rep I know at CM's


Thank You I will drop a dime for you.
B-T
I have never had any players problems from them.
Dear Tom,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK151037271828X. Please use this code in any further communication.

Hello dk6724 will you please send your acct info to:
Ericka: send the email to csmanager@casino33.com
They all know about this thread here.
Thanks
Tom

I sent it to this and the rep I know at CM's

This player has deposited on various occasions and is yet to have a losing session.

As casino manager it is always my choice to decide if I want a player to play or not.

She is not the definition of a recreational player.

I paid her on time for all her winnings and then asked her politely not to play anymore.

ok, thank you.

Looking forward.


Three possibilities:


Casino, within its rights, refuses to provide service to anyone for reasons that are nobody's business but theirs after they pay a bet layed.
Casino finds security issues with player.
Player is confused.

Anything else may be exciting.

btw, good on you guys for addressing this

Trust me, the player is not confused.

sent email to Erica as advised here. No response from Casino33.com as of now.

Interesting thread!

I have a meeting with the Manager of this casino in person this coming Saturday - I'll have to ask him how they think this is a sensible policy. :confused:

dk6724, how much do you want for your guaranteed method of winning from random slots?

KK
_________________
KasinoKing.co.uk (http://www.kasinoKing.co.uk)

If I had a guaranteed method of winning on slots, i'd be retired by now. That's really funny because we all know it's the hardest thing to win or land based or online. That's what i said to the casino manager over there. The RTG slots are really tight these days so they probably don't expect anyone to get lucky sometimes.

I really believe it's a cashflow problem for them. The one thing that really bothers me is that they congratulate you on your winnings and seemed legitamately happy people were doing well there and then they go and do this.

By the way, one of the deposits made was lost in it's entirety so the statement the casino manager made was not true. Also, what is the definition of a "recreation player'? Is it someone who bets 40 cents to $1.00 per spin? Need further clarification.

Hello everyone...

Playing slots is very entertaining; however, it requires pure luck. No skills are needed to hit the "spin button". If you won, then luck might be on your side... If you got a deposit bonus from them, and you have met the wagering requirements, then you can cash your winnings out. If the said casino have a maximum amount of withdrawal per month, then they can pay you in increments but legally they should not close any players' account for winning.. Not a very good move I say...

I am very thankful that I haven't had any problems with casing out in xxxxxxxxx Casino. And transactions are always fast. I suggest that after you resolve your problem with 33, you just come play with me in xxxxxxxx!!!

This player has deposited on various occasions and is yet to have a losing session.
As casino manager it is always my choice to decide if I want a player to play or not.
She is not the definition of a recreational player.
I paid her on time for all her winnings and then asked her politely not to play anymore.
Thank you Jonathan33
~~~~~~~
Pretty Lucky
You must be "Pretty Lucky" to win on any slot.
Welcome to WOL.
What you said is so true "It's Pure Luck" You hit that spin button and hope for the best.

______________
~BingoT~ (http://bingotcasinot.proboards60.com/)

That's pretty amazing. Certainly within a casino's rights to deny service, but... wow.

Okay, maybe the bean counters decided that no publicity is bad publicity. If it were another new casino I might even think the whole thing as a marketing ruse, but I don't see that from these guys.
It does get the wheels spinning in my head that she may have found an exploit... perhaps other punters would think the same and deposit a lot to try to find one themselves when indeed none exists at all! lol

I met Jonathan and Casinojack in person today, and I did ask them about this case as promised. Basically they just told me the same thing that BingoT posted; their was no suggestion that the player was "cheating" (like they would tell me that anyway!), but just they were exercising their right to exclude any player for any reason.
At the end of the day that is their prerogative, and after all, there are 100's of other online casinos just waiting to take her deposits! ;)

KK
________________
KasinoKing.co.uk (http://www.KasinoKing.co.uk)

there are 100's of other online casinos just waiting to take her deposits! ;)
KK

So True So True
And many that come with a No Deposit to it too.
______________
~~BingoT's~~ (http://bingotcasinot.proboards60.com/)

Okay, Tom please ask Jonathon to engage here or ocr. Of course when all the cows come home and the eggs are counted it is any business's right to not accept a wager. I respect them for knowing that a bet layed is a bet payed, and I won't lend credence to OP's drama of them being underfunded... ya know? The manager decided there was major lojo err mojo coming down and dropped the connect.


I have drama; that precedent is really not a good thing and they should not 'get away with it' without some flogging because the decision actually sucks! It not only affects the brand (as if that mattered) it changes the way I look at the casino(s).

Jack or John, if you will take the LOSS, as the OP said, of twenty cents from a punter you DAMN WELL better let them walk straight up into your house and borrow a cup of sugar even if it busts your ass. Otherwise you really have no business setting precidents in this business.

I respect your decision to exclude the player, but this needs talked about. i understand float and handle and hold, and can be taught more, but this is kind of a critical moment in your business. Please don't think that this will go away. As VWM would say, if your software is random and you can't tweak it, you have no reason to expect anything but an eventual loss from this player.

KK, please invite dogboy to ocr I know an exploit.

Jack/John, I have to assume you are into voodoo or some sh*t because if ANY punter, regardless of the bankroll or bet size can scare you - you are either in the wrong business or smoking the wrong pipe.

You have the house edge. Pleasee explain because I go on rolls sometimes and the last thing I want is to be interupted by superstition.

I'll postface this with the statement that I absolutely respect this casino. I have a drift of who they are... a pack of super affiliates who decided to operate, so what, I think they are the bomb. But this decision sucks and if thy want my respect (and that matters to me!) they need to stop playing with shrunken heads and get down to the business of gambling.

Dammit man, say it ain't so! Come talk to us Jonathon. I hope this thread is the only reason there have been warnings issued about your solvency, but I fear it isn't.

Hey Larrybob,
Barry from Casino33 will be here shortly.

Thank You Barry
And are you taking Jonathon place?
~T~

Hello my name is Barry, I'll be taking over posting on the fourms.

The player in question had a very good lucky streak, on just about ever deposit. We understand that the player did not cheat, but was just very lucky.
Even in Vegas if you keep hitting a casino everytime you visit don't get shocked if they ask you not to come back anymore.

In the sports book business if a player starts to win too much they are sent packing, not because they cheated in anyway but because they are considerd sharp! In this case eventhough it was slots we look at this play as a sharp player.

I really want to know what is your secret to hitting the RSVL?

As Dirty Harry once said.
I know what you're thinking: 'Did she spin six times or only five?' But to tell you the truth, in all this excitement I've kinda lost track myself. But being this is a RTG RSVL, the most exciting slots in the world, and could blow your wallet clean empty, you've got to ask yourself one question: 'Do I feel lucky?' Well, do ya, player?

I would gladly take the player back on these terms.
20% bonus and 10x playthrough on all deposits made in the future.
Thanks for listening,

Thank You so much
Tom


I posted just have to wait for the mod to ok it.

Thank you.

I thought my post went though yesterday, but I guess it did not.
The player in question was just really really lucky. It is not uncommon for casinos to ask players not to play with them, but it is mostly on table games which have more skill involved in the play.
I would love to have the player back but they must play with a small bonus attached to the deposit. If she would please email me I will give her the T&C's. I know it sounds strange but she is just to good to play with out some type of play through.
If I may ask a question.
Have you been stopped from depositing in other RTG casinos?

Thanks,

I haven't seen your reply yet Barry

[(Welcome btw) so I'll look foolish when it appears as if by magic in the chrono order of things lol]

I've been scouring the forums and wow, what a bum rap it seems from what I can gather. Vitriole and venom with no more substantiation than a forum warning. I won't second guess the CM warning, I'm sure it was grounded via his info.. the majority of responses.. well.. I'm not here to talk about those guys, they are not my community.
I read scathing rabid pirhaana spit on half a dozen other forums.
I saw CJ's 'goodbye' post on GIA (http://www.gamblingindustryassociation.com/forums/showthread.php?t=2566) and I'm appalled.

So a casino makes changes in management. FEEDING FRENZY

I don't care to debate any of that with anyone really. I'm more interested in learning from Barry if his executive decisions will rise above Jonathon's and to give him the oppty to regain my trust in Casino33 that if I go on a roll my custom will continue to be welcome!

It may go a long way with me and others if the OP of this thread were satisfied. idk

Hello my name is Barry, I'll be taking over posting on the fourms.

The player in question had a very good lucky streak, on just about ever deposit. We understand that the player did not cheat, but was just very lucky.
Even in Vegas if you keep hitting a casino everytime you visit don't get shocked if they ask you not to come back anymore.

In the sports book business if a player starts to win too much they are sent packing, not because they cheated in anyway but because they are considerd sharp! In this case eventhough it was slots we look at this play as a sharp player.

I really want to know what is your secret to hitting the RSVL?

As Dirty Harry once said.
I know what you're thinking: 'Did she spin six times or only five?' But to tell you the truth, in all this excitement I've kinda lost track myself. But being this is a RTG RSVL, the most exciting slots in the world, and could blow your wallet clean empty, you've got to ask yourself one question: 'Do I feel lucky?' Well, do ya, player?

I would gladly take the player back on these terms.
20% bonus and 10x playthrough on all deposits made in the future.
Thanks for listening,Hi Barry,

It's a gesture. But she would be a fool to play those terms. I'd like to know that if I play again at Casino33 that the most you would do, rather than kick me to the curb, is to deny any bonus. As much as I like your casino and former staff there are just far too many excellent RTGs to play at where I won't be banned simply for winning.

As I mentioned before it's certainly your right to deny service to anyone for any or no reason... but I won't play with a low max cashout or a cloud like that over my head, sorry. It's absolutely unfair, we are talking about slot machines here for gawdsache! If RTG slots are indeed fair (I believe they are) then there can be no 'sharp players'. Your generic bonuses are all -EV so unless you guys handed out 'gift' type bonuses that is no reason either. I just don't get it.

It's bad business, Barry, but it's your choice I guess.

This is a very strange behaviour by a casino. How can a player who play slots be too lucky? Actually when I read this I really lose my confidence in this casino.

A casino has what is called a house edge. Slots mostly pay out 95-98 % back of wagered money. That means in the long run, the casino wins. What a casino do, is accepting bets from a player, and in the long run, it is the players money that go in and out slots for example. And all this time the casino gets its percent of the edge. The rest goes back to the players. Some players, like this, take a bigger piece of the cake - is lucky - and some players get smaller piece or nothing.
Why should a casino bother who gets smaller or bigger pieces? That is really a strange and unprofessional way of running a casino.
In my opinion this sounds like there are other issues to it.
All of us that spend money on casinos want the entertainment, yes, but of course we want to win aswell. Beeing afraid to get to lucky. What's the point of gambling? I think this casino should be void.
Kind regards
Larsenne

First of all, I usually lose at all RTG casinos. So, when I finally did get lucky somewhere, my account was disabled. I don't feel I should have to take a bonus anywhere if I don't want to. I was telling this story to another RTG casino manager over the phone and he said to me "we would never lock you out for winning" because it's part of gambling....win or lose.

I too have read alot of negative posts about Casino33.com lately and don't even feel comfortable about the stability of this casino at this point. My suspicions about cashflow problems appeared to be right on target.

While I enjoyed my time there, I don't appreciate the way I was treated and really can't trust this casino anymore.

dk6724!
I really congratulate to your winnings. The way you have been treated by casino33 is unprofessional and totally wrong.
I have deposited there a few times, but I will never, ever deposit there again.
Thanks for charing this so we know.

Many regards
Larsenne

Dk6724 vs.Casino33
I know you can do better than that casino33rep.
This is all wrong to me.
You Win at your casino and you later kick the player in the @.
Come on What if it was you Winning would you like it?
I think it's time for a change in some rules you have.
It's not good to see this.
Thanks
~T~

i said once before, I would never have had my account disabled if I was losing. Unfortunately, the actions of casino33.com to a winning player shows a lack of integrity and professionalism. We all know there are no "sharp" slot players, it's really just an excuse. A long time time ago, a rogue casino told me that i was an "advanced" slot player and they wouldn't give me any more bonuses. I asked how can a player be advanced in slots?

Casino33.com has shown signs of this mentality and was a huge red flag when they locked me out. Incidentally, they just locked account (no email or telephone call). i didn't take any bonuses on any deposits with them, so it was all my own funds I was risking. They were in trouble financially and this is how they chose to handle their "up and coming" casino. Bad management in practice. Period.

What is your winning system please?

it's really unbelievable because I'm been constantly losing at all these RTG casinos lately. Not one of them locked me out (no kidding). Goes to show you how bad these casinos can be. They "cherry pick" who they want to keep as a customer as long as your a losing one, you're fine.

Not that I would deposit there again due to how they treated me, but to this day, my account is still disabled at Casino33.com

testing

Does this really happen? This has not happened to me because I bet with small amounts. I just don’t get it.

It does really happen. The maximum I ever bet per spin was $6.25. If you make a deposit, play fair and win too much, they boot you. An accredited casino probably wouldn't do this (Casino 33 is not accredited), and these casinos are not regulated. This means they can "make up the rules as they go" and have nobody to answer to.

I haven't been playing much at all at any RTG casinos because the slots are not only tight, but if you do get on a lucky streak, this can happen again.

Best bet is to find a good land based casino as you'll never worry about winning too much on slots and having your account closed.

wow that is real good taking care of things, very impressive