Hi,today I received and email sayin that RoyalVegas Casino had confiscated my cashout of 1150$...the reason:We have been advised by our E-Cash Company that the total balance of the cash-in has unfortunately been confiscated. The confiscation is a direct result of activity as noted under item number 26 within the promotional terms and conditions, with specific reference to irregular play in order to meet the wagering requirements in effect on bonuses credited to an account.


I just made a cashout last week and everything was alright!!!I talk to the support and he told me that the department security will review the case...

:( I really hope I can have my money back...what u guys think??

PS:sorry for my english Im French

thx for ur help!

wow that is microgaming casino

wow that is microgaming casino
Yes it is, but we don't have the full story yet.
Luggie posted an almost identical post at OCR the same day.

My reply was:
I order to assist you with this we need more information;
Was this your first sign up bonus with this casino?
What games did you play and what size of bets?
Be honest or we can't help.

For ref:
Rule 26:
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for bonus play-through requirement purposes.
Other examples of irregular game play include but are not limited to, placing single bets using your entire or the majority of your account balance, where the majority of that balance is made up of bonus balance. The Casino reserves the right to decide in its sole discretion which activities constitute “irregular play” for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus play-through requirements.

KK

To which he replied:
It was not my first sign up with the Casino...I deposited 3 other times and never got any sort of bonuses..made 2 withdrawal and the third one of 1150$ got confiscated...I used to play Blackjack double exposure,normal Blackjack and Roulette .....The live support said that sometimes I covered more than 80% at roulette ...I remembered I used to play 2 colums and bet on alot of numbers like 5-6spins but overall I lost at roulette so what the heck!

just receive this email:
Hi Alex

My name is Rudy, I am the Floor Manager currently on duty.
I appreciate your concern Alex and it is for this reason we have requested our Special Investigations Unit to re-evaluate the account for you. The decision taken will be in accordance with their investigation though so we will need to wait for further feedback.

Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the casino so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!

Kind regards
Rudy
Floor Manager

PS:sorry for my english I'm french

thx KK for your reply!


And then I asked:
Originally Posted by Luggie:
It was not my first sign up with the Casino...I deposited 3 other times and never got any sort of bonuses..made 2 withdrawal and the third one of 1150$ got confiscated...
Just so I'm 100% clear on this, are you saying you have NEVER had ANY bonuses from Royal Vegas?

KK

That was on June-9th - and he never came back with an answer.
So you're guess is as good as mine as to what the final outcome was... :confused:

KK
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