tl;dr: Did Bonus on Vegas Sky, won a little too much, Casino refusing all winnings because of contradicting terms and conditions.

LESSON: Dodgy casinos won't pay out if you win too much/get lucky. AVOID VEGAS SKY CASINO.


I did the $38 no deposit bonus at Vegas Sky as I had a bit of spare time. I read the terms and conditions where there were 2 areas, Games where all wagers will not count which did not include video poker and an area where it said that these games have I quote “modified bet limits and may not be counted in wagering” which did include video poker. I assumed video poker might or might not count so I played it anyway in hopes of hitting a royal flush to get a large payout and have a good chance of finishing the bonus quickly, no harm done according to the terms and conditions. About half an hour later I gained a modest $50 US or so and went to customer support to see how much I have wagered if anything at all (site is useless so you have to check wagering with cs every time). The customer support person said I haven’t wagered anything yet and that playing Video Poker does not count towards wagering and may void all winnings. I was surprised as the terms and conditions of the $38 no deposit bonus said “modified bet limits” and “may not be counted towards wagering”. Nothing was said about voiding winnings nor does it link to the terms and conditions saying that. The General Bonus Terms and Conditions contradict the $38 no deposit terms and conditions. The customer service representative did not mention anything or attempt to remove my funds.

I assumed that my video poker winnings were void (the $50) and then started playing slots where I ran the $90 or so I had now to about $450. After clearing the bonus I tried to withdraw $65 to pay some bills but could not. I contacted customer services and after checking that I have finished the bonus they told me that I have to deposit first and then the bonus would be withdrawable. Again this customer service representative did not in any way or form tell me anything about my bonus being void nor did they remove my bonus money. After depositing through moneybookers and withdrawing $90 (deposit + bills) I got an email a few days saying all my winnings are void because I played video poker. Basically I get the feeling they feel they have no obligation to pay out any winnings gotten in this promotion and just hope you trap people like me into depositing and hopefully losing all of their bonus and their deposit. The terms and conditions contradict and the $38 no deposit terms and conditions do not even mention that general bonus terms and conditions apply.

I did the $38.00 Free and I had no problem with them.
They paid me just fine.
And all I did was make that $25.00 deposit to get my $152.00
On that promo the max you can get is the $152.00.
I made the WR and I cashed out.

2 transactions shown.
Withdrawal History
ID Amount Method Status Date
488896543 25.00 QuickTender COMPLETE Nov 24 2008, 02:33:24 PM
484219853 152.00 QuickTender COMPLETE Nov 20 2008, 02:59:03 PM

If you need any help I will be happy to talk to someone for you to look over your acct.
Thanks and Good Luck
I would trust them.
B-T



TERMS OF USE


VegasSkyCasino.com is a casino owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Folkestone, Kent, United Kingdom (hereafter "Silverstone") a company wholly owned by Bonne Chance NV (hereafter "BC"). Bonne Chance NV is a company incorporated, licensed and regulated by the Government of Curacao for the purpose of operating an online casino.

Playing at the casino, whether for fun play or real play constitutes an agreement between the player and BC that the player be bound by the following terms and conditions contained herein. The player accepts that this is a binding agreement between the player and the casino and is the sole agreement governing the player's relationship with the casino, to the exclusion of all other agreements, statements, and representations.

Each clause contained in these terms and conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason, the remaining terms and conditions shall remain of full force and effect.

The following Terms and Conditions govern the use of the VegasSkyCasino.com website and online casino:
Website and Casino Content

All software and website content found on the VegasSkyCasino.com website is copyright BC (the "Licensed Materials"). All Licensed Materials that are presented visually or audibly to the player are for personal use only and remain the intellectual property of BC. No player shall acquire any right whatsoever to all or any part of the Licensed Materials except the right to use the Licensed Materials in accordance with this Agreement.
Player Obligation

In becoming a member (player) of the casino, you fully understand and agree to abide by all rules, terms and conditions set forth by BC from time to time. It is the player's responsibility to keep up to date with these rules, terms and conditions as they are subject to periodic change. You must understand and accept that we are unable to provide you any legal advice or assurances.

Players of the casino must be of a minimum 18 years of age. Different jurisdictions carry varying rules pertaining to internet gambling. It is the player's responsibility to ensure, before signing up at the casino and agreeing to these terms and conditions, that they are not violating any rules in the jurisdiction in which they live. Due to the nature of the Internet, it is not possible for BC to limit access to its website to those jurisdictions in which it does business. Services and products described on this website may therefore not be eligible for solicitation in your jurisdiction. If you are accessing this website from such jurisdiction, you should not consider anything on this site as an offer to sell or as a solicitation of an offer to buy any product or service from Company. This site is for use only by persons residing in jurisdictions where BC's products and services may legally be offered.

In creating an account and becoming a player at the casino, whether for fun play or real play, you guarantee the authenticity and accuracy of all information you submit. If it is determined by BC that any information it was given by the player is false, BC reserves the right to suspend a player's account along with all relating cash-ins. The account will remain suspended until such time as BC has determined in its sole discretion that the player's information was authentic and accurate.

BC reserves the right to refuse membership in the casino to any applicant or to suspend an existing member's playing privileges without cause and at BC's sole discretion.

In placing wagers at the casino, the player realizes that this is their voluntary involvement and is equal to gambling. Participation carries the risk of losing money and BC shall under no circumstances be liable for any losses or damages whatsoever incurred by the Player in connection with the player's use of the casino.

Using electronic, mechanical, robotic or other devices to automatically make playing decisions is resolutely forbidden. If it is detected by BC that a player has violated this term, action may and will be taken including banning the player from future promotions and/or play, confiscating of net winnings, and the offering of such information to a casino industry database of restricted players.

By playing any game at the casino, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available through using the help facility at the casino.
Accounts & Passwords

BC permits only one casino account per household at each of its casinos.

Due to an overwhelming history of promotional abuse, players from Denmark, China, Japan, Poland, and Israel will be forced to abide by separate wagering requirements for offered promotions. These can be found in our promotions terms and conditions.

It is the responsibility of the player to keep confidential their account number and password. It is understood that having any third party involved in a player's online casino account is a violation of this agreement. The player assumes full responsibility and agrees not to hold BC liable for any losses or damages resulting from the player's failure to keep his account number and password confidential.

In providing their email address upon registration, the player agrees to receive occasional email correspondence at that address. If the player is no longer interested in receiving these emails, they may unsubscribe by emailing support.

By providing their postal address, the player agrees to receive occasional hardcopy material from the casino. If the player is no longer interested in receiving mail, they may unsubscribe by emailing support.
Prizes & Winnings

The casino reserves the right to request documentation for the purpose of identity verification prior to granting any deposits with or withdrawals from the player's casino account.

A fee may be charged to the player to cover payments made by check.

A player is permitted to withdraw a maximum of $2000 of their winnings per 24 hour period.

Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by BC in relation to that win. BC will at all times respect the player's privacy in this event.

The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results.
Questions

If you have any questions about our data protection, privacy policy or practices, please email us at support@vegassky.com To contact us by phone or mail please see the contact information on the support page.
Privacy Policy

I've heard they have paid out before but it seems that they have had enough and don't feel obligated to pay anymore, the customer support manager even told me that they were in financial difficulty and they were barely breaking even on some months. I was told by the customer support who prompted me to deposit that the withdrawl will be FINE, they basically lured me into depositing in hope that I lose my money without any intention to pay.

I would appreciate any help with the issue. I'm going to post this on pretty much every gambling forum I can find for some negative publicity because they deserve it. I really didn't expect this from a casino set up in the UK.

I see you came by and "No Reply"
If you need help with them let me know.
Thanks
B-T

Therkster
Newbie
Last Activity: Today 04:47 AM
Viewing Forum Vegas Sky Refusing Payment of Winnings @ 04:47 AM

I see you came by and "No Reply"
If you need help with them let me know.
Thanks
B-T

Therkster
Newbie
Last Activity: Today 04:47 AM
Viewing Forum Vegas Sky Refusing Payment of Winnings @ 04:47 AM
I did reply but since im a new member posts take time because they need to be verified

tl;dr: Did Bonus on Vegas Sky, won a little too much, Casino refusing all winnings because of contradicting terms and conditions.
I have met the owner of Vegas Sky in person, and have a channel of communication to him. I can try to help you out if you'd like me too.

However - I have a screenshot of the T&C's taken on Feb 5th and it does list VideoPoker as a restricted game which could lead to the forfeiting of winnings... are you sure you have your facts right? Do you have a screenshot of the T&C's from the day you claimed your bonus?

One other thing; the minimum/maximum cash-out is 190 chips + whatever you deposited.

KK
_________________
KasinoKing.co.uk (http://www.kasinoking.co.uk)

WoW $190.00 I knew I should of waited :mad:
I should dig up that Live chat and they told me Max is $152.00 and that's it.
And yes I had to make a deposit to show it was me.
______________
www.CasinoWatchDog.com (http://www.casinowatchdogs.com/Casino-Forum/forum.asp?FORUM_ID=26 )

WoW $190.00 I knew I should of waited :mad:
I should dig up that Live chat and they told me Max is $152.00 and that's it.
And yes I had to make a deposit to show it was me.
The Vegas Sky website says the max winnings from the bonus is $152 (Bx4), and does not mention a minimum.
But the ruling T&C's in the casino's cashier screen says the min & max is $190 (Bx5).

The owner told me it should be Bx4 - another Rival kock-up?

Speaking of which, I have a very serious issue with this casino which I think you will be extremely interested in, following our earlier conversation...
I can't say any more now - investigations are on-going.

KK
_________________
KasinoKing.co.uk (http://www.KasinoKing.co.uk)

*&^% I bet they changed that after I played.
Because Live Chat told me nothing about the $190.
It's ok I still Trust Rival Casino's.
I guess things change at times.
______________
www.CasinoWatchDog.com (Rival) (http://www.casinowatchdogs.com/Casino-Forum/forum.asp?FORUM_ID=26)

The Vegas Sky website says the max winnings from the bonus is $152 (Bx4), and does not mention a minimum.
But the ruling T&C's in the casino's cashier screen says the min & max is $190 (Bx5).

The owner told me it should be Bx4 - another Rival kock-up?

Speaking of which, I have a very serious issue with this casino which I think you will be extremely interested in, following our earlier conversation...
I can't say any more now - investigations are on-going.

KK
_________________
KasinoKing.co.uk (http://www.KasinoKing.co.uk)

Hi there, I've emailed you about the issue several days ago. What sort of issue and are you reffering to me? Thanks.

Hi there, I've emailed you about the issue several days ago. What sort of issue and are you reffering to me? Thanks.
No, this is something completely different.
Your issue is being looked into now - I expect to have an answer fairly soon.

KK
_________________
KasinoKing.co.uk (http://www.KasinoKing.co.uk)

KK give us an update on this.
And I too been in contact with them towards this thread here.

BT
_______________
www.casinowatchdog.com (http://www.casinowatchdogs.com/Casino-Forum/forum.asp?FORUM_ID=26)

Hi there, I've emailed you about the issue several days ago. What sort of issue and are you reffering to me? Thanks.
I have now heard back from the casino about your case.
They say you "Pitched a Bitch" with CasinoMeister, and CM found in favour of the casino.

If everything you posted above is true, then I can't agree with CM's verdict.
I e-mailed the casino back & told them that.
I'm sorry, but I am just an individual small-time affiliate and there is nothing more I can do for you in this case.

Regards,
KK
___________________
KasinoKing.co.uk (http://www.kasinoking.co.uk)

Hi Guys,

Isobella here, I am the casino manager of Vegas Sky.

I appreciate that Alen is disappointed that he cannot withdraw his winnings and even though WR had not been met, our call center manager telephoned Alen to discuss what amicable agreement could be reached but could not reach a solution.

During this conversation, Alen informed Alistair that he knew he was wrong in playing VP as per our terms but he did not care and if we did not pay out all winnings, even that that was over max cashout (at that stage), he would use our terms against us to "cost us thousands" and go to every powerful online forum to as he has done.

To this day, and especially as a new casino, we have gone the extra mile with all our players to resolve any and all matters and we have with Alen. Unfortunately Alen chose not to work with us on a resolution which leaves our hands tied.

Yes, there has been a mistake with max withdrawal, 4x vs 5x, where as indicated by KK, 4x is the correct one. We have requested Rival to correct the max withdrawal submission in the casino cashier to concur with our terms and current settings. We have however paid players out the 5x cashout in good faith during this period.

Regards

Isobella

Hi there,

The casino is not telling the truth. Casinomeister actually sided with me but because I used "threats and blackmail" (out of sheer frustration) casinomeister decided not to support me any further. I have emails to prove this. Vegas Sky is prone to lying, they have done it to me on multiple occasinos, even the customer service manager told me he'd talk to management and sort this out for me but decided to ignore me in the end.

KK what did CM find that he went in favour of the casino?
At this time the casino has not sent me an email yet.
But we will know the truth behind all this soon I think.
If CM went in favour of the casino that tells me something is up.

______________
CasinoWatchDog (http://www.casinowatchdogs.com/Casino-Forum/)

KK give us an update on this.
And I too been in contact with them towards this thread here.

BT
_______________
www.casinowatchdog.com (http://www.casinowatchdogs.com/Casino-Forum/forum.asp?FORUM_ID=26)

Your assistance is very much appreciated. I honestly don't want to cause trouble for this casino but if they do this which borders criminal actvity, they do not deserve anything better than bad publicity. Thanks again.

KK what did CM find that he went in favour of the casino?
At this time the casino has not sent me an email yet.
But we will know the truth behind all this soon I think.
If CM went in favour of the casino that tells me something is up.
I think it has all been made clear by the posts above yours;
I was told by the casino that CM had not upheld this player's complaint, but I was not given the reason. I wrongly assumed it was because Max agreed there had been a breach of the bonus T&C's.
(I did not know up to that point that he had even pitched a bitch)

The player himself then revealed the reason for Max's decision was not due to 'bonus abuse', but because of the player's threatening actions (which I knew nothing about - and don't want to know).

I does seem the the casino did make an effort to come to a amicable solution with the player, but apparently it was not acceptable to him.

I can't really comment any further. This whole issue has nothing to do with me - I just tried too help the player because I thought the casino was in the wrong to use the 'bonus abuse' tag, but it sounds like the player's actions were wrong too - two wrongs don't make a right, as they say.

@ isobellar;
I know you are new to forums - so you may not know it is very un-cool to use someone's real name in any posts unless you have their permission to do so. Please try to avoid doing that in the future.
Thanks,
KK

Thank You KK,Therkster & Vegas Sky (Isobellar)
Therkster please show us what you got for proof.I would love to see it here.
Isobella & Thank You & Welcome to WOL and it's great to see a fast reply from a casino rep the same day I sent support two emails on this. :thumbsup:

Thanks Again
B-T Tom

Hi Guys,

Isobella here, I am the casino manager of Vegas Sky.

I appreciate that Alen is disappointed that he cannot withdraw his winnings and even though WR had not been met, our call center manager telephoned Alen to discuss what amicable agreement could be reached but could not reach a solution.

During this conversation, Alen informed Alistair that he knew he was wrong in playing VP as per our terms but he did not care and if we did not pay out all winnings, even that that was over max cashout (at that stage), he would use our terms against us to "cost us thousands" and go to every powerful online forum to as he has done.

To this day, and especially as a new casino, we have gone the extra mile with all our players to resolve any and all matters and we have with Alen. Unfortunately Alen chose not to work with us on a resolution which leaves our hands tied.

Yes, there has been a mistake with max withdrawal, 4x vs 5x, where as indicated by KK, 4x is the correct one. We have requested Rival to correct the max withdrawal submission in the casino cashier to concur with our terms and current settings. We have however paid players out the 5x cashout in good faith during this period.

Regards

Isobella

I'm very dissapointed that you must lie to make yourself look like you are in the right. During the conversation with Alistar I did NOT in any WAY OR FORM say or imply that I did know that video poker is a restricted game that voids all winnings. According to your $38 no deposit terms and conditions video poker is a game with "modified bet limits" and "does not count towards wagering". Nothing is sad about voiding all winnings and nothing refers to the general bonus terms and conditions which say so.

I said that it is not just about the money but the principle of it too because it is always the little guy who finishes up like me. I said that I would let the community know of your rouge-like behavior so more "little guys" don't get scammed. If that ends up costing you thousands - well, you brought it on yourself, its not my direct intention to do so.

Also, do not use your misunderstanding against me. I did say I wanted payout of all winnings, by this I ment the maximum withdrawable amount as is stated in your terms and conditions, I in no way wanted the whole $450 or so to be paid out at any stage of this dispute.

Can you please tell me what you did to try and resolve this? At the end of the phonecall Alistar told me that he would contact management and sort this out. Again he was not truthful with me and the casino ignored all my emails in hope the problem would go away itself.

Also I am very dissapointed that you constantly claim that casinomeister is supporting you when this is obviously not the truth. In the last email Max told me that your terms and conditions are sloppy and that he is on the case to get them fixed.



















I think it has all been made clear by the posts above yours;
I was told by the casino that CM had not upheld this player's complaint, but I was not given the reason. I wrongly assumed it was because Max agreed there had been a breach of the bonus T&C's.
(I did not know up to that point that he had even pitched a bitch)

The player himself then revealed the reason for Max's decision was not due to 'bonus abuse', but because of the player's threatening actions (which I knew nothing about - and don't want to know).

I does seem the the casino did make an effort to come to a amicable solution with the player, but apparently it was not acceptable to him.

I can't really comment any further. This whole issue has nothing to do with me - I just tried too help the player because I thought the casino was in the wrong to use the 'bonus abuse' tag, but it sounds like the player's actions were wrong too - two wrongs don't make a right, as they say.

@ isobellar;
I know you are new to forums - so you may not know it is very un-cool to use someone's real name in any posts unless you have their permission to do so. Please try to avoid doing that in the future.
Thanks,
KK

My "threats and blackmail" consisted of me saying that I would contact casinomeister, a third party, who would assist whoever it deems correct. I also said that if they think it is acceptable to steal money from people that I would let the gambling community know that they should be careful of said Casino. These are not real threats or blackmail in my book, almost anybody in my situation would do these things.. I never said "I'll kill you blah blah blah".


Thank You KK,Therkster & Vegas Sky (Isobellar)
Therkster please show us what you got for proof.I would love to see it here.
Isobella & Thank You & Welcome to WOL and it's great to see a fast reply from a casino rep the same day I sent support two emails on this. :thumbsup:

Thanks Again
B-T Tom

Hi Bingo,

here is a partial copy paste of the last email I recieved from casinomeister, I will provide screenshots if you deem necessary.

"First, there is the issue of the screwed up terms of the bonus. If you could send me a copy of those original terms and it is clear that those terms were unclear then I will pursue that side of things with the casino to ensure they realize that sloppy Terms are a serious issue and that if things had been otherwise in this case I would likely be on their case to get them to pay you."

I appreciate that Alen is disappointed that he cannot withdraw his winnings and even though WR had not been met

I forgot to address this issue. I contacted support twice. On the second time support stated that I have met wagering requirements and that I could withdraw, also that I needed to use moneybookers to deposit money first so I can withdraw the full amount. So what is happening here? Did the support lie to me or are you not being truthful here?

guys just note that my posts are delayed by about a day or so because I'm new here and every one of them has to be checked manually and are not posted till then.

few more things:

"I appreciate that Alen is disappointed that he cannot withdraw his winnings and even though WR had not been met"

Why would want to withdraw when my WR has not been met, especially with $450 of winnings when I knew I could only cash out less than $200. Why would I WANT to lose all my money? You are being dishonest.

"he would use our terms against us to "cost us thousands" and go to every powerful online forum to as he has done."

Please post two other forums where I have posted this type of thread, once again, you are being dishonest.

Thanks for the info Therkster.
Isobellar please give us an update on this.
We will know the truth on this soon because if CM went with the casino on this it must be one hell of a good reason.
CM is for the player.
We will get to the bottom of this.

Thanks for the info Therkster.
Isobellar please give us an update on this.
We will know the truth on this soon because if CM went with the casino on this it must be one hell of a good reason.
CM is for the player.
We will get to the bottom of this.

Hi, I quoted what Max told me. They do not support the casino, they think I am correct however because I used "threats and blackmail" they do not wish to support me. As I copy pasted from the email, casinomeister thinks their terms and conditions are sloppy.

We will know the truth on this soon because if CM went with the casino on this it must be one hell of a good reason.
Bingo, do you need new glasses? :p

It has already been stated at least 3 times in this thread that the PAB failed due to the alleged 'threatening behaviour' of the player. How many more times must that be said?

KK
__________________
KasinoKing.co.uk (http://www.kasinoking.co.uk)

I love you too KK
Your A Pal :thumbsup:

__________
www.CasinoWatchDog.com (http://www.casinowatchdogs.com/Casino-Forum/)

Hi Guys,

Our position has not changed, we have tried our absolute best to come to an amicable solution with this player but to no avail. We cannot set a precedent of players who play and win on games specifically excluded from WR and certain promotions.

We have thousands of players who sign up and claim this promotion each month, meet WR and withdraw funds without any problems what-so-ever. Makes you think, eh?

We remain committed to customer service and to the resolution of player disputes, we work on a philosophy that our players are the blood which runs through our veins and our affiliates are the heart which keeps them pumping.

Problems will arise and we deal with each one as if it is, at that moment in time, the most important thing we need to do and even though sometimes solution take longer to come to than some people appreciate, we work on them tirelessly until we resolve them and this is how we intend to remain.

Regards

Isobella

We cannot set a precedent of players who play and win on games specifically excluded from WR and certain promotions.


Again, most individuals do not agree that your conditions are clear, nor does casinomeister.

Hi Guys,

Our position has not changed, we have tried our absolute best to come to an amicable solution with this player but to no avail.


If ignoring the issue is "Trying your best" then I'm not impressed. You haven't even tried to come to a compromise.



We have thousands of players who sign up and claim this promotion each month, meet WR and withdraw funds without any problems what-so-ever. Makes you think, eh?



This issue might have something to do with the recent financial problems Alistair told me about. No casino would fight and risk their reputation for $190 when they know they are in the wrong. Also, chances are, when it comes to this promotion most people have managed to withdraw much, if anything so many issues have not come up.

Hi Guys,

We remain committed to customer service and to the resolution of player disputes, we work on a philosophy that our players are the blood which runs through our veins and our affiliates are the heart which keeps them pumping.

Problems will arise and we deal with each one as if it is, at that moment in time, the most important thing we need to do and even though sometimes solution take longer to come to than some people appreciate, we work on them tirelessly until we resolve them and this is how we intend to remain.

Regards

Isobella

Sounds like an automated email if you ask me.

If you were a fantastic casino such as 32red (I fully recommend them) you would, as they say "take it like a man" (yes, my English is terrible, second language). You would pay me out the $190 or $152, I wouldn't know which one because people have reported both (sloppy). You would also change your terms and conditions right away so they are clearer and don't contradict. After 2 weeks of disputes because of this where a party like casinomeister and many individuals have deemed your terms and conditions sloppy you haven't even done this. Does a good casino do this?

Chances are you are leaving these terms and conditions as they are because when somebody wins big, its always convenient to be able to get out of paying on a technicality.

As I said to Alistair:

For a casino its natural that they lose from time to time.

If they dont understand that, they're not really a casino, just thieves.

Hi Guys,

Our position has not changed, we have tried our absolute best to come to an amicable solution with this player but to no avail. We cannot set a precedent of players who play and win on games specifically excluded from WR and certain promotions.

We have thousands of players who sign up and claim this promotion each month, meet WR and withdraw funds without any problems what-so-ever. Makes you think, eh?

We remain committed to customer service and to the resolution of player disputes, we work on a philosophy that our players are the blood which runs through our veins and our affiliates are the heart which keeps them pumping.

Problems will arise and we deal with each one as if it is, at that moment in time, the most important thing we need to do and even though sometimes solution take longer to come to than some people appreciate, we work on them tirelessly until we resolve them and this is how we intend to remain.

Regards

Isobella
And can I ask this.
Are you at least going to pay off Therkster or come up with some solution here or is there more to this and you can't say?
Thanks
B-T

Hi Guys,

Our position has not changed, we have tried our absolute best to come to an amicable solution with this player but to no avail.

Hi Isobella,

I'm curious as to what your amicable solution was?

I thought with Rival Casinos a player could tell on their own if wagering requirements had been met by checking the cashier. Doesn't the bonus stay active and visible in the cashier until the wagering requirements are met, and then go away?

-------------

Therkster, a word of advice.

Usually it's not a smart idea to mention to a casino that you're going to post complaints at forums all over the net if you don't get what you're asking for. Even if what you're asking for is fair, and they're refusing to be fair with you, to threaten that you're going to make sure as many people know as possible, that they're casino doesn't pay isn't likely to help you get paid faster, or at all. It's likely to piss them off.

Posting complaints at forums should be the last thing to do only after you've exhausted trying to politely resolve the issue yourself. And even then, it's best to post at one forum, be accurate, complete and polite in your posts and still....... you shouldn't be threatening the casino to trash their name all over if you want favorable results.

Have you ever heard that old saying "You get more bees with honey then with vinegar"? It really is true. You usually will get better results if you are polite, patient and persistent.

Hi Guys,

Our position has not changed, we have tried our absolute best to come to an amicable solution with this player but to no avail. We cannot set a precedent of players who play and win on games specifically excluded from WR and certain promotions.

Isobellar, I am gob-smacked by your post! :eek:

It has already been established that this player DID NOT abuse your bonus.
The game (Video Poker) was explicitly ALLOWED and he played totally in accordance with the rules in the cashier at the time he claimed the bonus - he did NOT break any Black & White rules and his winnings were unfairly denied (if you are citing 'bonus abuse' as the reason).
Any right thinking person would agree with this.

If anyone has any doubts, I have screenshots of the T&C's. For some bizarre reason we are not allowed to post pictures on this forum, so I have uploaded them at another forum HERE (http://www.onlinecasinoreviewer.com/onlinecasinoforum/online-casino-sites/4331-vs-t-cs.html).

The only reason CM did not support his PAB was due to the alleged "threatening behaviour" and NOT due to any 'bonus abuse'.

Why did you post that statement when this issue seemed to be over & done - are you trying to stir the pot? :confused:

KK
__________________
KasinoKing.co.uk (http://www.kasinoking.co.uk)

.

I smell something bad on this one.
Just pay the player and let it go Vegas Sky.(Isobellar)
Don't be the first :thumbsdn:
Live up to the trust that all other Rival Casino's have.
___________
~BT~ (http://bingotcasinot.proboards60.com/)
www.casinowatchdog.com (http://www.casinowatchdogs.com/Casino-Forum/)

Hi Isobella,

I'm curious as to what your amicable solution was?

I thought with Rival Casinos a player could tell on their own if wagering requirements had been met by checking the cashier. Doesn't the bonus stay active and visible in the cashier until the wagering requirements are met, and then go away?

-------------

Therkster, a word of advice.

Usually it's not a smart idea to mention to a casino that you're going to post complaints at forums all over the net if you don't get what you're asking for. Even if what you're asking for is fair, and they're refusing to be fair with you, to threaten that you're going to make sure as many people know as possible, that they're casino doesn't pay isn't likely to help you get paid faster, or at all. It's likely to piss them off.

Posting complaints at forums should be the last thing to do only after you've exhausted trying to politely resolve the issue yourself. And even then, it's best to post at one forum, be accurate, complete and polite in your posts and still....... you shouldn't be threatening the casino to trash their name all over if you want favorable results.

Have you ever heard that old saying "You get more bees with honey then with vinegar"? It really is true. You usually will get better results if you are polite, patient and persistent.

I do agree with the saying "you get more bees with honey then with vinegar". However I became really mad when I got the call where their customer manager told me that he would "forward this to other management and all will be sorted" but the casino ended up completely ignoring me! I did not start posting any threads anywhere until casinomeister did not want to help and the casino started being untruthful saying that "casinomeister fully agree with them" when this is obviously untrue. I started posting because I genuinely beleive this casino would try to pull this off again, to somebody else.

Also thank you KasinoKing and BingoT for your help and support, I'm happy that you see how poorly the casino has responded to the issue at hand.

Hi Guys,

We have once again been in contact with the player and once again offered a solution.

Once I have a reply from the player, I will post the result for all to see. We hope to resolve this reasonably quickly as we have higher people than me involved.

Regards

Isobella

I have been contacted by the casino with a suggested solution, I will inform everybody on how it pans out within the next several days.

Talked to Isobella on Saturday/Sunday. Was told that I would be promptly contacted on Monday, its now 3:35pm Wednesday in New Zealand >_<

Poor.

I do agree with the saying "you get more bees with honey then with vinegar". However I became really mad when I got the call where their customer manager told me that he would "forward this to other management and all will be sorted" but the casino ended up completely ignoring me!

Hi Therkster,

I do understand the frustration when a promo doesn't go as we expected and the frustration that can happen from time to time as we are trying to get things resolved. I'm a player too, (and an affiliate). I've been playing for 8 years or so now. I've been really upset now and then, when I felt my business wasn't important enough for a casino to see it through and follow-up on any promises to contact me that they've made. I've closed my accounts at very reputable casinos in the past, from this kind of frustration.

Sometimes one hand doesn't know what the other is doing, and things slip through the cracks. I've been slipped through the cracks on occasion. LOL Not from Vegas Sky though.

Sometimes things get derailed, even with the best of intentions on the player and the casino's part.

I've been working on my patience over the years. ;)

I have now received a reply on Sunday 2am (NZ) with what looks like an acceptable solution to the problem, I'll update you.

I have now received a reply on Sunday 2am (NZ) with what looks like an acceptable solution to the problem, I'll update you.
Therkster it's great to see that this got resolved.:thumbsup:
Vegas Sky's not bad after all.
They will work things out with the players in the long run.
Thank You Isobella for all the help in this matter.
Cheers to Vegas Sky :thumbsup:
Therkster please post the out come.
Thanks
B-T
______________

PartyT's WatchDog (http://www.casinowatchdogs.com/Casino-Forum/) & BingoT's (http://bingotcasinot.proboards60.com/)

Hey Guys,

A solution has been found and Therkster has been paid. I believe what was agreed upon is fair and amicable to both parties and wish all well for the future.

In every case, we will work towards solutions and I will certainly get involved where I can to assist with resolution.

Regards

Isobella

Hi everyone,

I can now tell you all that I've been paid 89% of the total money owed ($135 US). We agreed on this based on the fact that 89% of wagering was done with slots (which were allowed) and the remaining 11% with video poker (where the issue was). I found this fair so we agreed on it and I was paid by paypal the next day.

I think this casino has potential, both my withdrawls were paid by the next day to my moneybookers and paypal accounts. Casino support replied fast for the majority of the time and were usually helpful.

Some areas to improve: You guys REALLY need to make your terms and conditions more clear. This would avoid issues such as this. Also, when an issue like this occurs it is best to bite the bullet, pay the individual and change the conditions so it doesn't happen again.

Otherwise I think Vegas Sky has a good future ahead. I'm now a happy customer and I might be back.

Hi everyone,

I can now tell you all that I've been paid 89% of the total money owed ($135 US). We agreed on this based on the fact that 89% of wagering was done with slots (which were allowed) and the remaining 11% with video poker (where the issue was). I found this fair so we agreed on it and I was paid by paypal the next day.

I think this casino has potential, both my withdrawls were paid by the next day to my moneybookers and paypal accounts. Casino support replied fast for the majority of the time and were usually helpful.

Some areas to improve: You guys REALLY need to make your terms and conditions more clear. This would avoid issues such as this. Also, when an issue like this occurs it is best to bite the bullet, pay the individual and change the conditions so it doesn't happen again.

Otherwise I think Vegas Sky has a good future ahead. I'm now a happy customer and I might be back.
Thank You Therkster:thumbsup:
______________
BingoT's/PartyT's Casino WatchDog (http://www.casinowatchdogs.com/Casino-Forum/)

Hi everyone,

I can now tell you all that I've been paid 89% of the total money owed ($135 US). We agreed on this based on the fact that 89% of wagering was done with slots (which were allowed) and the remaining 11% with video poker (where the issue was). I found this fair so we agreed on it and I was paid by paypal the next day.

I think this casino has potential, both my withdrawls were paid by the next day to my moneybookers and paypal accounts. Casino support replied fast for the majority of the time and were usually helpful.

Some areas to improve: You guys REALLY need to make your terms and conditions more clear. This would avoid issues such as this. Also, when an issue like this occurs it is best to bite the bullet, pay the individual and change the conditions so it doesn't happen again.

Otherwise I think Vegas Sky has a good future ahead. I'm now a happy customer and I might be back.

Thanks for the info man, I want to try it either

__________________
Online casino gambling (http://www.56casino.com)

I have been playing with vegas sky for a long time now and never had any issues with them.